anydone Privacy Policy

Effective Date : March 10, 2020

1. User's Private Information

We only collect the information that we need. Some of that is information that you actively give us when you sign up for an account, register for an event, ask for customer support, or buy something from us. We store your name and contact information, but we don't store credit card numbers (except with your permission and in one of our secured payment gateways).

When you visit our websites or use our software, we automatically log some basic information like how you got to the site, where you navigated within it, and what features and settings you use. We use this information to improve our websites and services and to drive new feature development.

a) Children’s personal information

Our products and services are not directed to individuals under 16. anydone does not knowingly collect personal information from children who are under 16 years of age. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 years has provided personal information to us, we will take the necessary steps to delete the information we hold about that child.

b) What we do with your information?

  • We use your information to provide the services you've requested, created and maintained for your account, and our system keeps an eye out for unauthorized activity on your accounts. We also use it to communicate with you about the products you're currently using, your customer support requests, new features you may like, chances for you to give us feedback, and policy updates. We analyze the information we collect to understand user needs and to improve our websites and services.
  • We're required to have a legal basis for collecting and processing your information. In most cases, we either have your consent or need the information to provide the service you've requested from us. When that's not the case, we must demonstrate that we have another legal basis, such as our legitimate business interests.

2. How We Collect Data?

We collect information about you only if we need the information for some legitimate purpose. anydone will have information about you only if (a) you have provided the information yourself, (b) anydone has automatically collected the information, or (c) anydone has obtained the information from a third party. Below we describe the various scenarios that fall under each of those three categories and the information collected in each on.

a) Information that you provide us

i. Account signup: When you sign up for an account to access our services, we ask for information like your name, contact number, email address, company name, and country to complete the account signup process. You'll also be required to choose a unique username and password for accessing the created account. You may also provide us with more information such as your photo, time zone, and language, but we don’t require that information to sign up for an account. 

ii. Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support or to contact anydone for any other purpose. 

iii. Payment processing : When you upgrade premium version of anydone, we ask you to provide your name, contact information, and credit card information or other payment account information. When you submit your card information, we store the name and address of the cardholder, the expiry date, and the last four digits of the credit card number. We do not store the actual credit card number. For quick processing of future payments, if you have given us your approval, we may store your credit card information or other payment information in an encrypted format in the secured servers of our Payment Gateway Service Providers.

iv. Testimonials : When you authorize us to post testimonials about our products and services on websites, we may include your name and other personal information in the testimonial. You will be allowed to review and approve the testimonial before we post it.

v. Interactions with anydone : We may record, analyze and use your interactions with us, including email, telephone, and chat conversations with our sales and customer support professionals, for improving our interactions with you and other customers.

b) Purposes for using information

In addition to the purposes mentioned above, we may use your information for the following purposes:

  • To communicate with you (such as through email) about products that you have downloaded and services that you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices;
  • To keep you posted on new products and services, upcoming events, offers, promotions and other information that we think will be of interest to you;
  • To ask you to participate in surveys, or to solicit feedback on our products and services;
  • To set up and maintain your account, and to do all other things required for providing our services, such as enabling collaboration, providing website, backing up and restoring your data.
  • To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services;
  • To provide customer support, and to analyze and improve our interactions with customers;
  • To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of anydone, anydone’s users, third parties, and the public;
  • To update, expand and analyze our records, identify new customers, and provide products and services that may be of interest to you;
  • To analyze trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better help them;
  • To monitor and improve marketing campaigns and make suggestions relevant to the user.

c) Legal bases for collecting and using information

Legal processing bases applicable to anydone: If you are an individual from the European Economic Area (EEA), our legal basis for information collection and use depends on the personal information concerned and the context in which we collect it. Most of our information collection and processing activities are typically based on (i) contractual necessity, (ii) one or more legitimate interests of anydone or a third party that are not overridden by your data protection interests, or (iii) your consent. Sometimes, we may be legally required to collect your information or may need your personal information to protect your vital interests or those of another person.

Withdrawal of consent : Where we rely on your consent as a legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.

Legitimate interests notice : Where we rely on legitimate interests as the legal basis and those legitimate interests are not specified above, we will clearly explain to you what those legitimate interests are at the time that we collect your information.

3. Data and Information we Collect Automatically

a) Information from browsers, devices, and servers

When you visit our websites, we collect information that web browsers, mobile devices, and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer and mobile network information. We include these in our log files to understand more about visitors to our websites.

b) Information from first-party cookies and tracking technologies

We use cookies to identify users of our services and to enhance user experience. We embed unique identifiers in our downloadable products to track the usage of the products. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness, and for targeted visitor and user engagement by tracking your activities on our websites. We only use first-party cookies and do not use third-party cookies or other third-party tracking technologies on our websites. You can learn more about the cookies used on our websites. We also use first-party Local Storage Objects (LSOs) such as HTML5 to store content information and preferences to provide certain features.

i. Information from application logs and mobile analytics : We collect information about your use of our products, services, and mobile applications from application logs and in-house usage analytics tools, and use it to understand how your business use and needs can improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used to access and their locations.

c) Information we collect from the third party

i. Signups using federated authentication service providers : You can log in to anydone Services using supported federated authentication service providers such as LinkedIn, Microsoft, and Google. These services will authenticate your identity and give you the option to share certain personal information with us, such as your name and email address. 

ii. Referrals : If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us your name, email address, and other personal information. If you provide us information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.

iii. Information from our reselling partners and service providers : If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name, and other information to anydone. If you register for or attend an event that is sponsored by anydone, the event organizer may share your information with us. anydone may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage in marketing our products and services.

iv.  Information from social media sites and other publicly available sources : When you interact or engage with us on social media sites such as Facebook, Twitter, Google+ and Instagram through posts, comments, questions, and other interactions, we may collect such publicly available information, including profile information, to allow us to connect with you, improve our products, or better understand user reactions and issues. We must tell you that once collected, this information may remain with us even if you delete it from the social media sites. anydone may also add and update information about you, from other publicly available sources.

4. Information and Data Retention

We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. We hold the data in your account as long as you choose to use anydone Services. Once you terminate your anydone user account, your data will eventually get deleted from the active database during the next clean-up which occurs once in 6 months. The data deleted from the active database will be deleted from backups after 3 months.

5. Information & Data Sharing

We anydone always worried about customer and user privacy. We ask for only the least amount of information necessary, gathering only what we believe is essential for doing business, or for the specific transaction in hand. We let customers know the information we have on them and allow them to opt out of specific engagements. But, by far, our biggest commitment is that we do not make a single dollar from advertising revenue—never have, never will—even from the free editions of our product. This means we avoid the fundamental conflict of interest between gathering customer information and fueling advertising revenue and the unavoidable compromises in customer privacy that it brings. We do not sell any personal information. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.

a) Employees and independent contractors

We may provide access to your service data to our employees and individuals who are independent contractors of the anydone group entities involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your service data is restricted to specific individuals, and is logged and audited. Our employees will also have access to data that you knowingly share with us for technical support. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within the anydone group.

b) Third-party service providers

We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage with, such as web analytics, and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services.

c) Collaborators and other users

Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.

d) Third-party integrations you have enabled

Our products and services support integrations with third-party. If you choose to enable any third-party integrations, you may be allowing the third party to access your service information and personal information about you. We encourage you to review the privacy practices of the third-party services and products before you enable integrations with them.

6. User’s Service Data

If you use anydone mobile app and give the app access to your contacts and photo library, you are entrusting data to us. The data you entrust to us for processing is called service data. You own your service data. We protect it, limit access to it, and only process it according to your instructions. You may access it, share it through third-party integrations, and request that we export or delete it. We recognize that you own your service data. We provide you complete control of your service data by providing you the ability to (i) access your service data, (ii) share your service data through supported third-party integrations, and (iii) request export or deletion of your service data.

a) How we use service data

We process your service data when you provide us with instructions through the various modules of our services. For example, when you generate an invoice, information such as the name and address of your customer will be used to generate the invoice; and when you use our campaign management service for email marketing, the email addresses of the persons on your mailing list will be used for sending the emails.

7. Securing Information & Data

At anydone, we take data security very seriously. That's why we have gotten certified for industry standards such as ISO 27001:2013 and SOC 2 Type II. We have taken steps to implement appropriate administrative, technical & physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of the information you entrust to us.

a) Data Protection Officer

We have appointed a Data Protection Officer to oversee our management of your personal information in accordance with this Privacy Policy. If you have any questions or concerns about our privacy practices with respect to your personal information, you can reach out to us.

b) Locations and international transfers

We share your personal information and service data within the anydone Group. By accessing or using our product or otherwise providing personal information or service data to us, you consent to the processing, transfer, and storage of your personal information or Service Data within the United States of America, the European Economic Area (EEA) and other countries where anydone operates. Such transfer is subject to a group company agreement that is based on the EU Commission’s Model Contractual Clauses.

c) Do Not Track (DNT) requests

Some internet browsers have enabled 'Do Not Track' (DNT) features, which send out a signal (called the DNT signal) to the websites that you visit indicating that you don't wish to be tracked. Currently, there is no standard that governs what websites can or should do when they receive these signals. For now, we do not take action in response to these signals.

d) External links on our websites

Some pages of our websites may contain links to websites that are not linked to this Privacy Policy. If you submit your personal information to any of these third-party sites, your personal information is governed by their privacy policies. As a safety measure, we recommend that you not share any personal information with these third parties unless you've checked their privacy policies and assured yourself of their privacy practices.

e) Blogs and forums

We offer publicly accessible blogs and forums on our websites. Please be aware that any information you provide on these blogs and forums may be used to contact you with unsolicited messages. We urge you to be cautious in disclosing personal information in our blogs and forums. anydone is not responsible for the personal information you elect to disclose publicly. Your posts and certain profile information may remain even after you terminate your account with anydone.

f) Social media widgets

Our websites include various social media widget buttons that let you share articles and other information. These widgets may collect information such as your IP address and the pages you navigate on the website and may set a cookie to enable the widgets to function properly. Your interactions with these widgets are governed by the privacy policies of the companies providing them.

8. User's Rights

anydone undertakes to provide you the same rights no matter where you choose to live.

a) Right to access

You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose, and period of processing, and the persons to whom the information is shared.

b) Right to rectification

You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you to our database.

c) Right to erasure

You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

d) Right to restriction of processing

You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

e) Right to data portability

You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent.

f) Right to object

You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.

g) Right to complain

You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information.

h) Your choice of information use

You can decline receiving newsletters and other non-essential messages by using the ‘unsubscribe’ function included in all such messages. However, you will continue to receive notices and essential transactional emails.

i) Disable cookies

You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.

j) Optional information

You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.

Nonetheless, in case you want to exercise your data rights immediately, please contact us and we will work with them on your request.

9. Updates to Privacy Policy

We are dedicated to protecting the security and privacy of the personal data and information of our users. As part of this commitment, we may periodically update our privacy policy to reflect amendments to relevant legal requirements and to maintain compliance with industry best practices. Any updates to our privacy policy will be communicated to our users via email, website notifications, or other appropriate channels. We encourage our users to review our privacy policy periodically to stay informed about how we collect, use, and protect their personal information. You are indicating your acceptance of the changes by using our services after we make any updates to our privacy policy. Please get in touch with us if you have any inquiries or issues about our privacy policy or recent changes to it.

a) Compliance with this Privacy Policy

We make every effort, including periodic reviews, to ensure that the personal information you provide is used in conformity with this Privacy Policy. We'll contact you, and if required, coordinate with the appropriate regulatory authorities to effectively address your concerns.

b) Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and by updating the “effective date” at the top of this Privacy Policy. Please review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted.

10. Transparency

We consider it's important to be open and transparent with our users about how we gather, handle, and safeguard their personal data. Our privacy policy is intended to give clear, comprehensive information about how we use and collect data, as well as what data we gather, how we use it, and with whom we share it. We constantly make an effort to be transparent and honest about our data policies, and we welcome inquiries from users who may have issues with our privacy statement or the way in which we manage their personal data. We are dedicated to giving our consumers access to their personal data and the power to decide how that data is used.

11. Push notifications

If you have enabled notifications on our desktop and mobile applications, we will push notifications through a push notification provider such as Apple Push Notification Service, Google Cloud Messaging, or Windows Push Notification Services. You can manage your push notification preferences or deactivate these notifications by turning off notifications in the application or device settings.

12. Cookie Policy

We use cookies to provide a better user experience and improve the performance of our website. Cookies enable us to remember your preferences, recognize you as a repeat visitor, and tailor our website to your interests. You agree to our use of cookies in accordance with this policy by using our website. We use session cookies also that expire when you close your browser, and persistent cookies, which remain on your computer or mobile device until they expire or are deleted. Basically, we use cookies to make our website and services better, to keep in mind your preferences such as language and location. However, cookies can be managed and controlled in your browser's settings. Please be aware, though, that blocking cookies can make it harder for you to use some parts of our website.

13. GDPR Compliant

We are committed to protecting the privacy and security of our user's personal information, in compliance with the European Union's General Data Protection Regulation (GDPR). Our users have a number of significant rights under the GDPR, including the ability to view, update, and delete their personal data. We are devoted to defending these rights and giving our customers the resources they require to exercise them. We only gather and use personal data in line with the GDPR for specific, legitimate purposes, and we make sure it's accurate, current, and relevant. To prevent unauthorized access, deletion, or alteration of personal information, we have put in place organizational and technical safeguards. If you are an EU resident, you have the right to lodge a complaint with a supervisory authority if you believe that your personal information has been processed in violation of the GDPR.

14. California Consumer Privacy Act (CCPA)

We are committed to protecting the privacy and security of our user's personal information, in compliance with the California Consumer Privacy Act (CCPA). California residents have a number of rights under the CCPA about their personal information, including the right to know what information is being collected about them, the ability to request that it be erased, and the right to refuse to have that information sold. Along with these rights, the CCPA mandates that we include specific information about our data practices in our privacy policy, such as the categories of personal information we collect, the sources from which we obtain this information, and the third parties with whom we share this information. To prevent unauthorized access, deletion, or alteration of personal information, we have put in place organizational and technical safeguards.

15. Limitation

There are some limitations to the privacy we can promise you. We will disclose personal information if it's necessary to comply with a legal obligation, prevent fraud, enforce an agreement, or protect our users' safety.

a) Disclosures in compliance with legal obligations

We may be required by law to preserve or disclose your personal information and service data to comply with any applicable law, regulation, legal process, or governmental request, including to meet national security requirements.

b) Enforcement of our rights

We may disclose personal information and service data to a third party if we believe that such disclosure is necessary for preventing fraud, investigating any suspected illegal activity, enforcing our agreements or policies, or protecting the safety of our users.

c) Business Transfers

We do not intend to sell our business. However, in the unlikely event that we sell our business or get acquired or merged, we will ensure that the acquiring entity is legally bound to honor our commitments to you. We will notify you via email or through a prominent notice on our website.

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